Careers

POSITION SUMMARY: The Director of Customer Operations is responsible for leading a comprehensive, company-wide approach to customer success. This role ensures that the organization responds promptly and positively to customer needs. Key responsibilities include developing consistent customer support policies and procedures, establishing appropriate customer operations metrics, monitoring compliance with customer operations standards, and implementing and maintaining an international Customer Relationship Management (CRM) system.
• Train and develop a capable customer operations team to handle order processing, customer correspondence, and shipping. Evaluate skill levels and work with Customer Operations Representatives (CSRs) and Supervisors to ensure a highly professional staff.
• Collaborate with Mill Managers and schedulers to ensure timely responses to customer requests.
• Recommend product or operations improvements based on field support information.
• Coordinate the assessment of product performance and customer satisfaction.
• Investigate customer dissatisfaction and oversee the maintenance of customer complaint records and resolution steps.
• Develop support programs to educate customers on product operation and maintenance.
• Work with sales and marketing managers to ensure standard procedures are followed and that CSRs receive timely information.
• Coordinate with the IT department to provide readily available information required to process orders or respond to inquiries, including sample and brochure fulfillment.
• Ensure customer operations personnel maintain customer goodwill during CRM implementation.
• Ensure compliance with US Export Administration Regulations by monitoring the export compliance program. This responsibility reports to the Vice President and General Counsel.

EDUCATION AND EXPERIENCE:
• Bachelor’s degree in Business or a related field.
• 7-10 years of experience in a multinational company at the manager level or higher.
• 3-5 years of direct experience in Customer Operations and Support Management.
• Proven record in conflict resolution and customer relations.
• Successful implementation of a global CSR program.
• Managerial experience in sales and customer operations.
• Results-oriented, team approach.
• Provide training and guidance to other employees.

Hollingsworth & Vose is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, sexual orientation, gender identity or expression, religion, national origin, marital status, age, disability, veteran status, genetic information, or any other protected status.

Job Summary:

We are seeking a dynamic and experienced Internal Communications Manager to join our Human Resources team at H&V. The ideal candidate will have a strong background in employee engagement, digital communications, social media, corporate meetings, change management, and transformation. This role is critical in ensuring effective communication across the organization, fostering a positive work environment, and supporting our ongoing transformation initiatives.

Key Responsibilities:
• Develop and implement comprehensive internal communication strategies that align with the company’s goals and objectives.
• Manage and oversee all internal communication channels, including intranet, email newsletters, social media, and digital platforms.
• Plan, coordinate, and execute all-hands meetings and other company-wide events to ensure clear and consistent messaging.
• Collaborate with senior leadership and HR to support change management initiatives and drive organizational transformation.
• Create engaging and informative content for various internal audiences, ensuring messages are clear, concise, and aligned with the company’s values.
• Monitor and analyze the effectiveness of internal communication efforts, providing regular reports and recommendations for improvement.
• Foster a culture of open communication and employee engagement through innovative and creative communication methods.
• Provide guidance and support to other departments on internal communication best practices and strategies.

Qualifications:
• Bachelor’s degree in Communications, Public Relations, Human Resources, or a related field.
• Minimum of 5 years of experience in internal communications, preferably within a manufacturing or industrial environment.
• Proven experience with social media and digital communication tools.
• Strong understanding of change management principles and practices.
• Strategic Thinking
• Business curiosity and acumen
• Experience in Global Organizations
• Excellent written and verbal communication skills.
• Ability to work collaboratively with cross-functional teams and senior leadership.
• Strong project management and organizational skills.
• Creative thinker with the ability to develop innovative communication solutions.

Hollingsworth & Vose is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, sexual orientation, gender identity or expression, religion, national origin, marital status, age, disability, veteran status, genetic information, or any other protected status.

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SUMMARY:
Define and implement strategic programs and processes to improve site safety performance to world class. Define and implement strategic programs and processes to manage regulatory compliance for the Hawkinsville manufacturing site to assure compliance to applicable laws in a cost competitive manner. Safety and regulatory compliance leader for Hawkinsville site

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

• Provide leadership and direct support to coordinate and implement EHS programs, projects and other compliance activities. Serve as the site primary EHS representative.
• Develop strategies and programs targeted at continued and substantial improvement in EHS performance, culture, and compliance.
• Ensure compliance with OSHA and local environmental regulations, relevant company standards, as well as local regulatory authorities. Become familiar with voluntary standards programs such as OSHA VPP, ANSI Z10 and/or ISO 14001, ISO 45001/OHSAS 18001, NFPA, etc.
• Ensure timely reporting of OSHA-required metrics (Form 300, 301).
• Fulfill all Environmental testing and reporting requirements.
• Timely reporting of corporate EHS metrics and incidents.
• Interface with regulatory agencies & third parties, as needed, on compliance and enforcement issues.
• Facilitate the implementation of a behavior-based safety program, driving towards the goal of “0”.
• Facilitate the implementation of an EHS compliance to ensure 100% with a goal of 0 deviations/incidents.
• Establish and monitor EHS metrics and leading indicators of performance.
• Establish proactive EHS programs and practices such as audits, EHS committees, toolbox talks, lunch and learn, emergency drills, etc.
• Develop and establish robust training programs, promoting continued learning and education of current and new employees, visitors, contractors ensuring knowledge is transferred.
• Collaborate in the development of corporate and local practices, policies and procedures: SOP, JSA, RCFA, CAPA; Risk Assessment, FMEA; Contractors and Suppliers; Customers

• Ensure emergency action plans are in place and manage positive relationships with local officials and responding organizations; First Aid/First responders, Fire Protection, Chemical Spills, Local Environmental Associations.
• Schedule and participate in EHS audits.
• Work with all functions to identify risk and mitigation strategies.
• Collaborate in the development of corporate practices, policies and procedures.
• Emergency Response plans, Site-specific emergency preparedness, corporate notification and responsibilities plan.
• Identify health risks and establish policies, procedures and required monitoring programs, including;

o Industrial Hygiene Program

o Respiratory Protection Program

o Hearing Conservation Program

• Lead waste reduction and recycling efforts for the site on solid & hazardous waste, off grade material, and waste treatment sludge.
• Improve the efficacy of the current wastewater treatment plant to reduce effluent discharge and optimize treatment chemistries to obtain highest level of performance.

EDUCATION AND EXPERIENCE:
• Minimum of a BS in Engineering or Science, Engineering preferred.
• Minimum 12 years of manufacturing / industrial experience (7 preferred in Safety and Environmental).
• Strong leadership skills and the ability to deal with crisis and emergency situations.
• EHS regulatory and technical expertise in the areas of occupational health and safety, process safety and environmental desired. Knowledge of Georgia environmental requirements would be a strong plus.
• Proven experience in implementation of EHS programs in a manufacturing environment required.
• Excellent skills related to written/verbal communication, team leadership, coaching, entrepreneurship, results orientation, strategic thinking, and influencing / persuasiveness.
• Ability to effectively interact with and influence all levels and functions within Company, elected officials and regulatory agencies, non-governmental organizations, and community leaders / representatives.
• Demonstrated ability to implement strategic plans and tactics.
• Proficient in Microsoft Office suite (e.g., PowerPoint, Excel and Word).

Hollingsworth & Vose is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, sexual orientation, gender identity or expression, religion, national origin, marital status, age, disability, veteran status, genetic information, or any other protected status.

Apply

SUMMARY:

The Shift Supervisor is responsible for providing the necessary leadership and coaching to assist employees in carrying out their responsibility of producing a quality product in a safe and efficient manner. This position works evenings, weekends, and some holidays.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

• Maintain compliance with OSHA, EPA, and all local regulatory requirements, and report unplanned events as necessary.
• Demonstrate value for EHS, enforce standards and drive accountability
• Collaborate with all employees in the development of practices, policies, procedures, and corrective actions related to safety.
• Facilitate regular shift safety meetings, and participate in safety audits.
• Assist in planning, coordinating crews and production scheduling.
• Support training schedules, and schedule coverage.
• Review and approve payroll timesheets using electronic time system daily.
• Provide direction in the daily operations of the assets to assist operators in resolving performance gaps vs. production plan.
• Administer applicable discipline as it pertains to company major and minor rules.
• Monitor and track periodic established Key Performance Indicators
• Conduct first line troubleshooting on the assets and elevate issues on shift as needed.
• Communicate operating deficiencies/opportunities to Superintendent/Technical Manager.
• Provide routine support and back up coverage for Superintendents on PM5, PM6 and PM7 as necessary.
• Maintain general plant housekeeping standards.
• Other related duties as assigned or required.

EDUCATION AND EXPERIENCE:

• Minimum of 5 years of manufacturing experience, preferably in the paper industry.
• Prior supervisory experience a plus, preferably in a union setting.
• Computer skills; including MS Office Suite and Oracle.
• Working knowledge of ISO.

PHYSICAL REQUIREMENTS AND ENVIRONMENT:

• Have the ability to coach and interact with others in a professional and friendly manner despite periods of stress.
• Have the ability to frequently sit at a computer workstation for long periods of time.
• Have the ability to walk and stand extensively wearing the appropriate PPE.
• Have the ability to occasionally lift objects up to 50 lbs.
• Have the ability to regularly climb ladders and stepladders during a shift.
• Have the stamina to stand and flexibility to stretch/reach repetitively during the work day.
• Have the ability to work in a fast paced environment.
• Able to work 12 hour rotating shifts

Hollingsworth & Vose is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, sexual orientation, gender identity or expression, religion, national origin, marital status, age, disability, veteran status, genetic information, or any other protected status.

Apply

POSITION SUMMARY:

The Shift Supervisor is responsible for providing the necessary leadership and coaching to assist employees in carrying out their responsibility of producing a quality product in a safe and efficient manner.  This position works evenings, weekends, and some holidays.

DUTIES AND RESPONSIBILITIES:

• Demonstrate value for Environmental, Health, and Safety
• Help establish safety standards and drive accountability.
• Collaborate with all employees in the development of practices, policies and procedures related to safety.
• Participate in safety audits.
• Facilitate regular shift safety meetings.
• Record all unplanned events using HVantage System or other tools.
• Work with employees to develop robust corrective actions for safety opportunities.
• Assist in planning, coordinating crews and production scheduling.
• Support training schedules, and schedule coverage.
• Review and employees timecards daily and approve payroll through ADP.
• Develop and implement standard operating practices with employees.
• Provide technical expertise in the daily operations of the assets to assist operators in resolving performance gaps vs. production plan.
• Communicate operating deficiencies/opportunities to machine superintendent.
• Use data and continuous improvement tools such to drive improvement of Key Process Indicators.
  • First Pass Yield
  • Time & Waste
  • Accurate Inventory Consumption
  • Variability of process parameters
• Provide routine support and back up coverage for Superintendent as necessary.
• Work with employees to develop robust corrective actions for production and quality improvement opportunities.
• Assist in Continuous Improvement and/or long-term projects.
• Other related duties as assigned or required.

EDUCATION/EXPERIENCE:

• Preferably 3-5 years of manufacturing experience, preferably in the paper industry.
• Prior supervisory experience a plus, preferably in a union setting.
• Computer skills; including MS Office Suite, Oracle, Tips, and ADP.

SPECIFIC KNOWLEDGE, SKILLS, LICENSES, CERTIFICATIONS, ETC:

• Able to interact with others in a professional and friendly manner despite periods of stress.
• Excellent interpersonal, teamwork and organizational skills
• Strong dependable work ethic: must be punctual, a team player, and able to take direction
• Self-motivated and able to work independently
• Problem-solver able to make independent decisions with a strong awareness of financial impact
• Must be extremely detailed oriented with the ability to discern and exercise confidentiality
• Excellent written and verbal communication skills with an emphasis on customer service and professionalism
• Proficiency in Microsoft Office Suite applications

PHYSICAL REQUIREMENTS AND ENVIRONMENTS  

• Must be able to perform typical physical aspects of the job, including standing, walking, lifting (up to 50 lbs.), sitting, bending, and reaching.

• Needs to climb ladders & work in overhead areas such as a warehouse environment.

• Walking and standing wearing the appropriate PPE.
• Able to work in a fast-paced environment.
• May be required to walk considerable distances in the facility during the course of work.
• Sit at a computer workstation for long periods of time.

• Requires physical ability to operate inside a manufacturing environment that includes hot ambient temperatures and high humidity.

• Work involves occasional nights, weekends and holiday work as required.

Hollingsworth & Vose is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, sexual orientation, gender identity or expression, religion, national origin, marital status, age, disability, veteran status, genetic information, or any other protected status.

Apply

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POSITION SUMMARY:

The Production Worker will be responsible for operating, assisting, and supporting paper machine operations. This involves working with high speed, continuous process equipment and forklift operation. Once trained, the employees will be assigned to an entry-level position or utility position. Upon successful completion of a 90-day probationary period, they will become members of the USW Local 0880 bargaining unit.

DUTIES AND RESPONSIBILITIES:

• Responsible for supporting the safe and efficient operation of the Paper Machine and reminder, assisting in materials movement, labeling and packaging, collecting and removing broke/scrap materials, performing cleaning and housekeeping tasks in the general Mill area and other tasks as assigned by crew leaders and Supervision.
• General knowledge of safe practices and safe performance of all duties, including proper use of PPE, proper operation of fork trucks and attachments, strict adherence to all safe practices and guidelines and general safe conduct at all times in the Mill.
• And other related duties as assigned or required.

EDUCATION/EXPERIENCE:

• High School diploma or GED preferred.
• Work experience in an industrial environment preferred. Paper Mill experience a plus.

SPECIFIC KNOWLEDGE, SKILLS, LICENSES, CERTIFICATIONS, ETC:

• Computer skills and able to conduct work tasks on computer systems are preferred.

CORE COMPETENCY REQUIREMENTS:

• Successful candidates will be team players with good communication skills (English), good math and mechanical skills, safe working records, and the ability to work effectively with others.

PHYSICAL REQUIREMENTS AND ENVIRONMENTS:

• Candidates must be able to perform typical physical aspects of the job, including standing, walking, lifting (up to 50 lbs.), sitting, bending, reaching.
• Ability to use PPE as required to perform work safely.
• Acceptable hearing and eyesight required.
• Requires working 12-hour shifts rotating shifts including alternating weekends.
• Position involves working in Mill and Warehouse environments.

Hollingsworth & Vose is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, sexual orientation, gender identity or expression, religion, national origin, marital status, age, disability, veteran status, genetic information, or any other protected status.

Apply

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